Policies

SHIPPING

*SHIPPING AND PROCESSING TIMES MIGHT BE DELAYED DUE TO COVID-19*
For current international shipping restrictions click here


Please allow up to 1-2 weeks for items to be processed and shipped (prints often take the longest as I outsource the highest quality) preorders an additonal 2+ weeks. 
Commissions approximately 8+ weeks to be completed and shipped depending on workload (this does not include additional shipping time)

Prints and paintings are carefully packaged by me in flat mailers and a sleeve with backing board for support (I have switched to all compostable sleeves made from plants!)

Tiny mail (such as stickers, polaroid prints, postcards, magnets, etc.) will be shipped in a small, stamped environmentally friendly envelope ~ also ship internationally. Remember, stamped mail cannot be tracked!

 Please make sure your shipping address is correct upon ordering  

Paper hearts that come with each order can be planted for wildflowers to bloom! (see 'Wildflower Hearts' page)

WATERCOLOR CARE

All watercolor paintings must be cared for properly to guarantee a long life for your delicate painting, whether it be a pet portrait or a dreamy original piece. 

Watercolors are best framed under glass to prevent environmental damage (especially moisture!)

Please keep out of direct sunlight (opposite a window or in full sunlight most of the day) as this will cause fading of colors and brittle, drying out of the paper. Fluorescent light explosure can also have the same effects.

REFUNDS

All sales are final and non-refundable

If an item arrives damaged, please contact me and provide your full name, order number, and a photo of the damage in order for me to ensure a replacement.

Once a package is sent, it is out of my control. However if your order seems to be delayed or lost, you may contact me once it's been two weeks following a domestic shipping confirmation email ~ four weeks international. I will do my best to resolve the situation!

If you do not receive an item yet your package reads as delivered, please contact your local post office.

autumnlynnart@gmail.com

*colors on screen may vary slightly from artwork*